The TeachersConnect Team is aware that some teachers have been unable to upload certain photos to their posts or their profiles. Our team is in the process of investigating the issue and finding a long term solution.
What You Can Do
If you have been unable to upload a photo as either a profile photo or as part of a post you have two options.
- Rename your image file so the name includes no capital letters, no underscores (_), and no letters after the .jpg or .png if the file is one of those two formats. Once the image name follows those rules try uploading it again.
- Send the TeachersConnect team your image. If you are unsure how to change your image type yourself you can send it to our support team and we will be happy to help you. Email your image to us at firstname.lastname@example.org and we will be happy to send you back an image that you will be able to upload.
Thank you for your patience and understanding as we work through this issue. Please don’t hesitate to reach out to us at email@example.com if you have any questions.